The short answer is YES!, with some restrictions in some states.
Although kratom is legal in the USA, unfortunately, we are not able to ship to the following states as kratom is not legal in those states, cities, and counties.
In most country kratom is legal. However, there are some exceptions. Here's a list of countries where kratom is not legal and unfortunately we are not able to ship to those countries. We strongly recommand you check your local laws and regulations before placing an order.
Australia
Burma
Denmark
Finland
Japan
Lithuania
Malaysia
Myanmar
Poland
Romania
South Africa
Sweden
Vietnam
Where can I find more information about kratom?
Answer:
With the resource we have available, we were able to put together some information. Though, this information may not be updated on a regular basis. Please visit our blog section for more information on kratom.
Orders Related FAQs
Do you offer free shipping?
Answer: Yes, of course. In fact, we offer free shipping on ALL orders. There are no minimum purchase requirements. Simply add what you want to order and we will ship this out to you completely free. Here's more information on free shipping
Do you offer same day shipping?
Answer: Yes, we offer free same day shipping on all orders as long as they are received before 2:00 PM Pacific Time.
Are you guys open 7 days a week?
Answer: No, we are only open from Monday - Friday 8 am to 5 pm pacific time, though our order cut-off time is at 2:00 PM Pacific Time.
I just placed an order. When can I expect the delivery?
Answer: Rest assured your order will get delivered on time. If you received an order number after placing your order, that means we received your order in our system. Depending on the payment method you have used, the order status may shows up as Processing or Pending. We usually process all orders same day as they are received, as long as the order is received before our normal cut-off time 2:00 PM Pacific Time, Monday - Friday
How long does it take to receive my order?
Answer: Delivery time will vary by carriers. There are three shipping carrier we use: USPS, UPS, and FedEx. Please see the chart below for an estimated delivery time. Again these are just estimated except for the Guaranteed Shipping Services. Estimated delivery time can change during holidays and can take longer than expected.
Where is Authentic Kratom located? Is it an American Company?
Answer: Yes, indeed. Authentic Kratom is an American Kratom Company located in the heart of San Fernando Valley in Canoga Park, California.
We also have retail stores in the following area:
Canoga Park Store
7834 Alabama Ave Canoga Park, CA 91304
Woodland Hills Store
19709 Ventura Blvd #102 Woodland Hills, CA 91364
When will you get your tracking number?
Answer: A common question asked by many customers. Tracking numbers are usually sent after we print a label. Please keep in mind, we are in Pacific Time Zone. Once we print a label, an email is sent to notify you. This email though, may end up being in your spam folder. So, please do check your spam folder just in case it's not in your inbox.
How do I track my order?
Answer: Shipping confirmation email will have a link to track your order real time with the carrier. You can also track your order by visiting our order tracking page.
What is your return policy?
Answer: You can visit our Shipping & Returns page for details. But in short, we accept returns if you are not happy with it.
Who pays for return shipping?
Answer: If you're not happy with our product or ordered something by mistake, we will pay for the return shipping for one instance as a courtesy. Normally return shipping are paid by the customers, unless it was an error on our end or product was defective. Our best suggestion is to give us a call so we can look into the matter to give you the best solution possible
